PhysicianConnect frequently asked questions
WHAT IS PHYSICIANCONNECT?
PhysicianConnect is a web-based version of the UC Davis electronic medical record system. Upon obtaining an account, you will have view-only access to the records of your patients who have been seen at UC Davis. You will also have access to create referrals on your existing patients, check the status of existing referrals, upload documents to be reviewed and added to the chart, view upcoming appointments and much more! New functionalities come out quarterly. Please look out for notices of changes when you log in.
If you are a doctor, you may complete the online new user access request form from the PhysicianConnect website.
Once submitted, the request will be reviewed and processed. Within 2-3 business days, you will receive your account details along with login instructions. Please take a moment to review all attachments within that email. It will include instructions for downloading Citrix and DUO as well as some guidelines for requesting access to patient charts. Please note, if you've never referred to UC Davis, the credentialing process may take up to 5 business days.
HOW DO I CHANGE MY PASSWORD?
Please call our 24/7 technical assistance help desk at 916-734-4357 (734-HELP). Non-urgent password reset requests will be completed Monday – Friday between 6 a.m. to 5 p.m.
HOW DO I ADD PATIENTS?
Access to some patients’ charts is automatically granted based on the provider-patient relationship. Providers listed as either the patient’s PCP or referring provider will gain access based on an existing recognized relationship.
If you require access to a patient that is not on your list, please follow the process below.
For continuing care, go to your Inbasket within PhysicainConnect, click NEW MESSAGE and send an Access to Patient Chart message. The message should include the following:
- Patient’s Name
- UC Davis Health System MRN# (if known)
- Reason for access
Access to anything other than continuing care requires a valid authorization for release of information. Please allow up to 4 hours for processing. If you need a chart urgently, please call 916-734-4357 and have Health Information Managment paged.
HOW DO I GRANT STAFF MEMBERS ACCESS TO MY PATIENTS? (PROVIDERS)
During the enrollment process, providers will be asked for the names, DOB and email address of supporting staff members. The staff member will receive an email inviting them to register. Once registered, our team link the staff to the provider's patient group. If you need to add staff after the enrollment process, please have the staff go to the registration site to register as "Staff". At the end of their registration page, they will be prompted to enter the name and email of the provider they support. The system will send the provider an email to verifiy their working relationship with the provider. If the provider completes the attestation as soon as they receive it, this process takes about 24 hours to complete.
HOW DO I GAIN ACCESS TO MY PROVIDERS' PATIENTS? (STAFF)
During the enrollment process, staff members will be asked to provide the name and license numbers for all providers supported. The system will send an invitation to each provider asking them to register and attest to their working relationship to the user. A staff member's access request cannot be completed until the provider has registered and attested to the user's access.
HOW DO I REMOVE PATIENTS?
Please send an inbasket message to technical support and an analyst will revoke access to that patient. Please note, this action will remove the patient for all users and providers linked to your group.
HOW DO I CLOSE MY ACCOUNT?
While UC Davis Medical Center encourages our PhysicianConnect community providers to maintain their accounts, we understand circumstances including office relocation or retirement may warrant account closure. Please send an inbasket message to technical support to request deactivation of your account along with a brief explanation for you request. An analyst will deactivate your account and notify you via email.
WILL MY ACCOUNT EXPIRE?
Each account is granted access for one year. 21 days prior to expiration, access is reevaluated using various methods, depending on your user type. The account will remain open provided a minimal level of activity is maintained. UC Davis will perform an annual review of accounts with no activity. However, the user will be contacted prior to revocation. All PhysicianConnect users will be required to review and accept the Terms and Conditions (PDF) on an annual basis. Upon logging in, the terms and conditions will appear prior to accessing the application. Press "Accept" and access will proceed.
HOW DO I UPDATE MY PRACTICE INFORMATION?
Choose the "Utils" menu option from within the PhysicianConnect application. You can update your office address and telephone/fax numbers from the User Demographics screen. If you have changed offices or renamed your practice, please send a Technical Support inbasket message.
WHAT DO I DO IF PHYSICIANCONNECT IS UNAVAILABLE?
Users will receive a notification upon trying to log in stating whether the downtime is scheduled or unscheduled. Scheduled downtown notifications will include the date and start and end times. Otherwise, our technical team will be working to bring PhysicianConnect back online promptly. We thank you for your patience.
Please direct all requests for medical records to Health Information Management Release of Information at 916-734-2082. Medical records will be mailed or faxed to the requester as appropriate.
Please direct all referral inquiries to the UC Davis Referral Center at 800-4-UCDAVIS (800-482-3284) Monday-Friday, 8 a.m. to 5 p.m.
WHAT IS CITRIX AND HOW DO I DOWNLOAD THE SOFTWARE?
Citrix software provides a secure environment to allow controlled access to health related applications for external users. We are now able to provide access to radiological images via PhysicianConnect. For detailed Citrix Software download information click here and scroll down for CITRIX information. For information about other security related downloads please click here.
WHAT IS DUO AND HOW DO I DOWNLOAD THE SOFTWARE?
DUO is a multi-factor authentication provides a second layer of security by sending an approval request to a pre-approved device. By requiring two different modes of authentication, UC Davis Health can protect user logins from remote hacks and phishing attacks that may exploit stolen user names and passwords. You will need a work cell phone or a landline for this process. Please click here to begin the DUO registration process.
WHAT IS THE FOUR DIGIT CODE ON MY USER ID?
UC Davis Health is committed to protecting the privacy of all users' information. The user ID is comprised of a randomly generated four digit number and the user's last name.
WHERE DID MY "SECURE" BUTTON GO?
Unfortunately, the "Secure" button became obsolete upon transitioning to the more secure Citrix environment. We continue to stress the importance of ensuring access to PhysicianConnect is limited and the safekeeping of your account and password. Remember to always log out when no longer using PhysicianConnect.